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Dual Pane Glass Replacement Warranty
Dual Pane Glass Replacement Warranty
We provide a limited manufacturer's warranty on all dual pane glass.
Warranty is valid from the date of install.
Wilson Glass & Screen offers a 10 year warranty on the dual pane glass we install unless otherwise specified.
Any failures of the seal within the first 12 months (1 year to date of install) we will replace the glass without charging for labor. Labor on warranty after 1 year is at the expense of the customer.
Wilson Glass & Screen warranties workmanship for the lifetime of the glass. Workmanship warranty is valid only to original homeowner and is not transferrable. Warranty is conditional upon original homeowner maintaining appropriate maintenance including caulking and painting as needed to keep moisture from compromising the seal.
Any changes to the window could void warranty. Please contact us before making any changes to your window.
Window tint and film will void all warranties. Check with your film company before making changes to the window to find out if they will assume the manufacturer warranty on the glass. There is no warranty on sloped glazing.
Shower Limited Warranty
Shower Limited Warranty
Warranty only covers original purchaser and is non-transferrable.
Warranty applies to heavy frameless, semi-frameless and framed showers installed by Wilson Glass & Screen.
Workmanship and hardware warrantied for 1 year from date of installation.
Leakage: covered where glass and/or metal has been installed and caulked. Does not cover leakage around doors. Vinyl seals are offered (and may also be installed) to help keep water inside the shower. Eliminating some seals can provide a cleaner look but may result in water leakage.
Hardware hinges should operate properly.
Metal finish should maintain its color.
Glass does not cover breakage or staining as these issues are beyond our control.
At no expense to original purchaser, Wilson Glass & Screen will replace any defective glass, hardware, sweeps and seals within the 1 year period.
Warranty does not cover any damages due to misuse or improper cleaning. Harsh chemicals or abrasive scrubs should not be used to clean glass or metal. These products cause surface damage and void warranty.
Window & Door Screen Warranty
Window & Door Screen Warranty
Window and door screens are not covered under our workmanship or product warranty after installation and customer acceptance.
Screens are lightweight, flexible products designed to provide ventilation and help keep insects and debris out. Because of their construction and everyday use, screen mesh and frames can be easily damaged by conditions that are outside of the installer’s or manufacturer’s control.
Common causes of screen damage include:
Pets scratching, pushing, or leaning against the screen
Children or adults pushing against or walking into screens
Furniture, tools, landscaping equipment, or other objects contacting the screen
Improper removal, installation, or storage
Excessive force when opening or closing a screen door
Wind, weather, or other environmental conditions
Tears, punctures, stretching, dents, bent frames, or damaged spline occurring after installation
Normal wear and tear
Before completing an installation, Wilson Glass & Screen will inspect the screen for proper fit, operation, and condition. Any manufacturing defect, incorrect sizing, or installation-related issue identified at the time of installation will be addressed by Wilson Glass & Screen.
Once the screen has been installed, inspected, and accepted in good condition, subsequent damage to the screen mesh, frame, spline, rollers, handles, or other screen components is considered damage from use, wear, or external conditions and is not warrantable.
If a screen requires repair or replacement after installation, Wilson Glass & Screen is happy to provide those services at our standard service rates.
Hardware
Hardware
Any fails to the closers or pivots within the first month after installation we will replace at no charge.
We provide a 1 year manufacturer defect warranty on closers or pivots.
Closers and pivots need to be adjusted every 3-4 months. While you can purchase a tool to adjust yourself, this may cause a void to your warranty if not done properly. Wilson Glass & Screen can adjust the closer/pivot for you for $100 service fee to maintain your warranty coverage. If you choose to have someone else adjust, or adjust yourself, this will void all warranties with Wilson Glass & Screen.
Window Balances are not warrantied unless manufacturer defect, any adjustments will be serviced at a minimum $75 service fee for residential customers.
Residential Window Tint Warranty
Residential Window Tint Warranty
At Wilson Glass & Screen, we stand behind our workmanship and materials. We proudly offer a limited lifetime warranty on all residential window film installations.
Our Warranty Covers:
Our Warranty Covers:
Peeling, bubbling, or delamination
Discoloration or adhesive failure
Cracking or hazing due to film defect
Installation-related issues (within the scope of our service)
What’s Not Covered:
What’s Not Covered:
Damage caused by improper cleaning or maintenance
Physical damage (scratches, tears, impact)
Window failure due to pre-existing seal issues or manufacturer defects
Natural disasters or vandalism
Warranty applies to original purchaser and must be accompanied by proof of installation.
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